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Frequently Asked Questions

Help Center

How can we help you?

For the same amount of money, you would buy a subscription e.g. Shutterstock or any other image site, your only option is the primary image site where you purchased the package. With dlStocks, for the same amount of money, you can choose images from many different famous image sites, it helps your project complete better, faster, and more cost-effectively.

After your order has been placed, the download link will be processed instantly. With some heavy files size might take a few minutes to process.

With pre-system, After you request to download a file, it gives you the direct download link. So you can see it instantly.
With the new system, After you request, system will download the file to the server and give you a download link. In this way, you can have more time re-download your files.
If your file is processing for a long time with a heavy one, you can leave it because that process still working in the background. You just need to come to Dashboard > Orders History to download it after it has been done.

Yes, you can share account with your friend/family however we do not recommend it because it is high-risk. And we are not responsible for your sharing.

Your balance will not expire unless you use them.

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